Public Review
Review from AJ on VPNLAND (Blacklogic)
I tried to open an account with Blacklogic one year ago. I used a credit card to pay for the fee and received an email from them that I would receive the licensing infomation from them within 48 hours. I did not receive the licensing info so I sent an eamail to let them know I was still waiting for my VPN service to be activated. A week after opening the account I had still not received any licensing information from them and they also had not responded to any of my emails. At that point I contacted the company that Blacklogic uses to do their credit card billing, which for me was Plimus Sales. I informed Plimus sales that I had not received the service from Blacklogic for which I had been billed and that I wanted my money returned. I also informed Plimus that if they did not refund my money I would inform my credit card company that I was disuputing the charges. Plimus promptly refunded my money and I assumed that my dealings with Blacklogic were over. Silly me!
ONE YEAR LATER
Blacklogic sent me an invoice a year later (June 26, 2012) for another years VPN service and indicated they would be charging my credit card for that service. I immediately opened a ticket on their website and gave them the history of my account, that it had never been activated or used. I also indicated that I would not pay them for another year of service and would dispute any charges they put on my credit card. I then requested that they close my account. I got an email saying they would respond to the “open ticket” within 48 hours but I have not received any further reply from them. What I have received from them is numerous emails asking me to pay the invoices and not response to the three emails I have sent them saying I do not have an active wtih their company.
Here is the scary part. Since then Blacklogic has tried to bill my credit card for one more year of service. They were unable to do that since the expriation date on the credit card I had sed with them has expired and they were unable to use the information they had on file for my card since the expiration date and access code had changed. They now keep sending me overdue invoice notices and have sent several emails asking me to update my credit card information so they could bill me. I have stopped responding to their emails since it has become obvious that 1) they don’t read them and 2) they are unable to put any charges on my credit card. I am deeply concerned that such a company exists online that will try to bill customers for services even after they have severed all connections with that company.
Be warned! This is not a company you sould trust with any personal information.and a company that does not respond to customer emails or concerns