Public Review
Review from James Godin on IPVanish VPN
IP Vanish has the WORST customer service I have ever seen. Its like nigerian scammers who set up this website. I simply asked for a reset on my USERNAME & found out how messed up their customer service is. Yes they have a decent service but there is no such thing as a USERNAME reset.
When asked for a USERNAME request I received some careless E Mail from Justin who said: “Please send me your username & the last 4 of the card you used for the transaction. I JUST SAID I NEEDED help with username reset because the password reset is right there. They don’t have a username rest if you forget it you are sunk.
I sent Justine back an E Mail that explained what I was looking for & provided all the info ration I could which would prove I was the customer. I only had 4 days left on the service & I was going to renew.
Justin sent me back 2 BLANK E-Mails & has failed to help me after 12 hours. He said it would “usually take 3″. They will ignore you in the chat even if the Live” button is on & they seem to care less about how the customers feel.
So if the service works great, because I have found 2 other service that are exactly the same & don’t have crappy customer service. You cant ignore the customer in CHAT, ignore them via E-Mail & keep customers. I was never able to get the last few days of service & they don’t give a damn.
As far as the product goes its decent, not the best I have used but if you have one problem you are are on your own. You see you have a product created by fairly intelligent people who gave their customers service responsibilities to a bunch of idiots who have the same set of skills & empathy for their customers as a nigerian scammer. I will never use their service again & have convinced amy others, that there are better companies that actually care about the customer.