Public Review
Review from Rodger Tamblyn on HideMyAss!
Do not try Hide my Ass!….I was fooled by their 30 day money back guarantee, which is not 30 days at all.
I gave them a try, and signed up for the year at a lower price thinking I could get my money back if they were no good. I found them to be too slow and most of the time could not get a connection at all. I tried many different servers to get online but all I got was a threatening email saying I had abused the service by switching servers too often. They said my service would be terminated and I would get no refund. (no mention of this on their website)
So naturally I requested an immediate refund after only 7 days use, quoting their 30 day refund policy. Imagine my surprise when they said I did not qualify for a refund as I had …. Quote:used more than 10GB of bandwidth (data transfer – total of upload and download activity through the VPN). I later discovered that this is indeed hidden in their terms and conditions.
I explained to them that just two PCs streaming films or YouTube access would use this data in one day, so hardly constitutes a fair trial period…therefore their small print ensures that no customer would EVER be eligible for a refund! I would not go so far as to call this a scam, but is it fair?
This is misleading advertising at its worst …. although as they pointed out to me, its perfectly legal. Yes it might be legal?..but its morally wrong to take advantage of people like this and take their money knowing the customer has no hope of ever claiming a refund.