Public Review

Review from Gary Leong on HideMyAss!

October 9, 2026

I asked for a record of my usage. They didn’t responds and I had to ask a second time. Yes, I would definitely stay away from them. They want me to insecurely send them a copy of my passport. It’s is awful, simply awful.

Here is content of the email:

Thank you for your email.

The information you are requesting is considered to be private data and is not disclosed by us unless we are required by a court order (please see our privacy policy here http://hidemyass.com/legal/privacy/ for more details). Since you have made a subject data access request under the UK’s Data Protection Act, we are obliged to disclose the records we have on you, including the information requested. However, we do need to ensure we are dealing with the right person before releasing any information, in line with UK official guidelines (see: http://www.ico.org.uk/for_the_public/personal_information).

Therefore I kindly ask that you provide us with a photo holding up your government issued ID (e.g. passport or driver’s license) and the utility bill of yours in order to verify your identity. It will be transferred directly to our security department and once we get a confirmation from them, the information you require will be requested from our technical department.

Please note that your data request cannot be processed (and the response time under the Data Protection Act will not start) unless we have received your ID and it has successfully passed our security department procedures. This is a security measure we are taking to protect the privacy of our clients.

Thank you for understanding and cooperation.