Public Review
Review from Brent Schneider on Vpn Tunnel (Swedish)
Hello,
I write this review to share my own expierences with this vpn provider. I am a user of this service for exact 6 month’s now. Tomorow my account will expire.
But not because of I didn’t want to use this service anymore, it is because that I am not able to renew my account with an anonymous payment method like ukash for e.g.
Only regular payment methods are available anymore like paypal or payson ?!?
I hope you all get the point 🙂 A VPN service without a anonymous payment method is useless !!
As I can say I was very happy with this provider for about 4 1/2 month’s. The tunnel was almost stable and the speed was good on my 16MBit connection. About 10 to 12 MBit was the usual speed it got.
During the last month, the availability of this service was goint to be bad as I can say. More and more connection drops and an unstable connection. Very sad ! 🙁
But thats not all and not the most important thing! They slighly changed their politics! Maybe a few of you know about the handy tool “Netalyzer”
http://netalyzr.icsi.berkeley.edu/
With this tool you can check your Internet/ISP/Tunnel configuration. You see how reliable your connection is, which ports are blocked, how fast the DNS reponse is and so on.
I did this a few week’s after I got my account from vpntunnel.se last year and was quite happy. The tunnel was like it was promised on their homepage. Only Port 25 was blocked due Spam Mail abuse. So far so good.
I did this check a few weeks ago again, and whoohooo….!!! Now they block a lot of ports including Bittorent, VoIP, OpenVPN and more.
Here we go to the next point, the support. How can I say, is there really a support on the end of the line or only some kind of a robot Mr. Jones, that only parses some keywords of my mail request and bombs me back with some garbage phrases of text.
In one word, Useless. They simply don’t respond to my questions.
Very bad and very annoying.
I am not that type of user that instantly go away from a provider/isp/company if there are a few problems for a while. If they do a good communication with me, I am informed and it is ok for some time.
But what I do not accept at all, is if someone lie to me or think that I am stupid.
If they put that information on their site, “hey guys, we are now blocking some ports” it would be OK, But not that way “hopfully they don’t check we block some ports” !!!!
I will do a fair review here. Even the price is ok for me. Most of the time VPNtunnel.se did a good job. But at the moment, they are acting on an not acceptable barrier.
I would use this service again, if they had an acceptable payment method. But I would not pay for a period like 6 month’s again, not at all! They have to fix their issues first.
Which are :
-A support that is a support, not a turing machine beta v 0.32
-Some clearance of their politics regarding open ports. (Say on their HP, P2P is allowed, but block all necessary ports!!)
-Fix their server problems (15 min connection drops, especially when a lot of connections are open!!)
I hope I could help someone, I tried to be as objective as I can.
Best regards
Brent