Public Review
Review from Mark on HideMyAss!
I signed up with HMA as I was looking for an Australian IP address which my previous VPN could not give me. After using it for one week and pulling my hair out trying to load websites I decided to go elsewhere and get my money back with their 30 day money back guarantee. I have received email notification that the refund has been processed, now I just need to wait to see if it hits my credit card. Given their lovely customer services people called me a douche in the refund extra details field, I would stay away from this mob.
I also couldn’t load Facebook, I asked for help via email and got some generic crap advice (which I had already done anyway) which of course did not fix the problem. In the email replying to my request for a refund they blamed me for the slow speed as I had not “tweaked” my system according to their suggestions (not by the support person, but on their FAQ). I don’t want a service which requires extensive tweaking (despite the fact I know how to do it), I want a service which just works and HMA comes up short. I switched to WiTopia and so far so good. 20x faster, Facebook loaded straight away and they have 24/7 on-line chat support and I didn’t have to do a thing except install their software and click ‘connect’.