Public Review
Review from Me on Strong VPN
The service is terrible. The support team has no idea what’s going on. Kristen, in particular. I was trying to make an order online and I could not make the order go through past the first page. The live chat person told me to change browsers, did that, it didn’t help. So I contact live chat again and she’s like “oh, just put “personal” under company.” But there’s nothing that says Company on the order form. So she goes and insists that it’s there for a few minutes until I describe exactly what’s on the order form and that there is NO “Company” there to put “personal” under.
It goes totally silent for a few minutes and I’m waiting for instuctions on what to do. So, I decide to ask a question. “Do I have to register first?”
She (Kristen) asks “Do you already have an account with us?”
Uh, duh, I would’nt have asked if I had to register if I already had an account. I type “no”
After a couple more minutes she types back “yes, register”
So, I’m looking for the register link and there is no register link to be found. I just see the sign in option. The register option is usually right there under or next to the log in option.
So I ask “where do I register? I don’t see it.” and she types “under the order tab” I was just staring at the order tab page for the last 15 minutes, I know there is no register link there. So, out of frustration, I disconnect.
I decide to try again but now there is no more “live chat” for me to click on. It’s mysteriously disappeared.
I don’t know what the heck is going on but I shop online all the time and I’ve never had this much trouble trying to order online from someone. If it’s this much trouble just trying to order the product and their service is this terrible before they even get my money, I hate to see what happens after I give them my money. I will not be ordering from them. They lost an annual subscription.