Public Review

Review from Melissa Rondon on HideMyAss!

October 9, 2026

Just received an email from HMA.

I paid for their service today. I used 20 IPs. Here is the email:

“Thanks for using our VPN.

It appears that you are enjoying the service so much that you’ve started changing the IP addresses too quickly. This has alerted our system and it has sent you this notification.
We recommend that you change your IP address every 2.5 minutes on 1 device and every 5 minutes when using 2 devices. Also, please make sure to wait at least 30 seconds before attempting to re-connect to the VPN.

If you are using more than 2 connections, maybe you would be interested in our special pricing? This is a great solution for customers who need to connect more devices simultaneously. You can contact our sales team at [email protected] who will be happy to help you.

You can find more about our sessions policy here: http://www.hidemyass.com/legal/vpn-terms/ (check out: Section 3 ‘Our Subscription Plan, Payment and Refunds’)
Please email us within 24 hours of receiving this email and note that repeated violations (causing more than 2 simultaneous sessions) may force us to suspend your account.

Thanks!

Regards,
HMA! Team”

My reply:
This is extremely bad customer relationship management.

Your complain is ridiculous. I am saving the IP history. I did not use more than 20 IPs. Is that too much???

Suspend my account if you want.

You will get my negative comments.