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10 Customer Reviews of “Blacklogic”
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Review by Blacklogic, May 24, 2010
Dear Customers,
Sorry for the delay with activations.
All new accounts are now activated and working.
Review by Robert, May 20, 2010
Blacklogic is a scam that fooled me also. I was not able to log-in to the VPN server. When I asked for support they simply asked “what severe are you using”. I replied, but they did not respond to me any more even I sent them a few reminders. A scam, so forget this one. Hope the end up in jail soon.
Review by HA, May 12, 2010
Scam site, beware, they took my money and no response
Review by Duong, May 6, 2010
Like scam site, i have tried to contacted but nothing gone, not receive my VPN order. I recommend not use this service. They will take the money and run. I also open claim with paypal to take back my money.
Review by Amar, March 16, 2010
Contacted Blacklogic using their online live chat. My questions were answered and my annual VPN account was set up. The service and product are working for me. I am happy with my purchase.
Review by Jia, March 9, 2010
Seems Blacklogic has come along way from earlier problems. The addition of new servers and customer service personnel made my first VPN purchase and set up go smoothly. Enjoying all the benefits of VPN. Thanks
Review by VPN User, March 8, 2010
I chose 1 star because I couldn’t choose 0.
Stef, I wish I had read your review before I signed up and received nothing.
I believe these people are associated with SPAMers. Hope my credit card details aren’t being replicated in the eastern block somewhere.
Their email after you pay…
“Licensing information will be sent to you within 48 hours.
If you do not receive a confirmation e-mail from us, please check your spam, bulk or junk mail folders. If you find the e-mail there, your ISP or your own software spam-blocker or filters are diverting our e-mail.”
It’s been 3 days, no response.
I submitted a request for a refund. Their automated response is “we will response within 2 working days”.
STAY AWAY.
Review by Stef, December 21, 2009
The facts: paid on Dec 17. Today, Dec 21: received nothing: no confirmation, no login information, no response to my emails to support. Can you put up with that sort of behavior? I can’t!
Review by Beanbag, June 8, 2009
I’ve been using Blacklogic for about six months now and whilst the service works, it’s reliability is not exactly ideal.
The servers regularly come to a crawl requiring reboots, and so forth on the server side and the speed can be woeful falling to below 300Kb/s which is useful for just about nothing these days.
On a good day, the server speed is ok, but it maxes out at just 2Mb/s DL and 1.2Mb/s UL so any HD streaming suffers as a result. Regular BBC iPlayer and Hulu content is ok but it can skip from time to time and live streaming suffers the most.
This is certainly not down to my ISP as I have a steady 24Mb/s DL and 8Mb/s UL cable line.
Although these are negative points, I will say Blacklogic’s price is superb. I paid just $60 for the year for both UK, US and Canadian VPN access and their customer support is pretty good. They use Skype as their preferred customer support medium meaning you get direct interaction with the tech guys which I like a lot.
You can also call them on Skype to using the telephony services however they always seem to be surprised whenever they get a call. It’s almost like I’m calling a home number!!!
Overall, I’d say Blacklogic are ok. Nothing more unfortuantely. Their server reliability simply isn’t up to it. Frankly, I think torrents should be banned on the spot since they eat up all the bandwidth however I don’t think that view is shared amongst all here.
I do however hope Blacklogic all the best and am sure that with continued feedback, they can improve their service.
Review by F. Filesharer, May 6, 2009
Black logic is not a good place to be for toorent people. Beware they block all torrent sharing traffic. They do not say that before you pay, I found out the hardway. Beware and look else where
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